Shipping policy

All items are shipped directly from Osaka, Japan.

International orders are shipped on a Delivery Duty Unpaid (DDU) basis. Import duties, taxes, and any customs clearance fees are not collected at checkout and are the responsibility of the recipient upon arrival. These charges are determined by the customs authority of the destination country and are outside of our control.

If a shipment is refused or returned due to unpaid duties, the customer is responsible for the original shipping cost, any return shipping fees, and any customs charges billed to us. In this case, a refund of the item price only will be issued once the item is received back in good condition; shipping costs are non-refundable.

If a shipment goes unclaimed and is returned to us, we will contact the customer to arrange reshipment (at the customer's expense) or a partial refund.

Please ensure your shipping address is complete and accurate, including any postal/national code required by your country, as incomplete addresses may cause delays or failed delivery.

Tracking information is provided for all shipments once dispatched.